Shipping Policy
Shipping Policy
Effective Date: July 2026
Online Prices
All website prices exclude shipping and freight charges unless expressly stated otherwise.
Product prices do not include:
• Freight from our supplier to Freshwater Small Engines & Motorcycles (where applicable).
• Freight from our store to your delivery address.
Customers are responsible for all applicable freight and shipping costs.
In-Stock Products
If a product is in stock at our Cairns store, there are no additional supplier freight charges.
Store collection is free. Delivery from our store to your address incurs shipping charges.
Pre-Orders
Pre-order prices do not include freight from our supplier to Freshwater Small Engines & Motorcycles.
Additional delivery charges apply if shipping from our store is required.
Shipping Quotes
Shipping is not included in online pricing.
For all website purchases, please contact our Website Sales Team on (07) 4243 5719 or email admin@freshwatersmallengines.com.au to arrange your individual shipping quote.
Shipping charges must be paid in full before any order requiring freight is dispatched.
Delivery
Delivery timeframes are estimates only and may vary.
Please inspect goods upon delivery and notify us promptly of any freight damage.
Contact
Freshwater Small Engines & Motorcycles
Phone: (07) 4243 5719