Return and Refund Policy
At Freshwater Small Engines, we value your satisfaction and strive to provide you with top-quality products. If you are not completely satisfied with your purchase, we are here to assist you through our Return and Refund Policy.
1. Returns
You may initiate a return within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please follow these steps:
- Contact our Customer Service team at admin@freshwatersmallengines.com.au or 07 4243 5719 to notify us of your intent to return.
- Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
- Include a copy of your original receipt or proof of purchase.
- Ship the item to the address provided by our Customer Service team.
2. Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping and handling charges are non-refundable.
The time it takes for your refund to be processed may vary based on your payment method and financial institution.
3. Exchanges
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our Customer Service team within 7 days of receiving the item to initiate the exchange process.
4. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Items that have been used or damaged by the customer.
- Items without their original packaging.
- Items that were marked as non-returnable at the time of purchase.
5. Warranty
Our products are backed by a manufacturer's warranty. If you encounter any issues with your item covered under the warranty, please refer to the warranty information provided with your purchase.
6. Contact Us
If you have any questions regarding our Return and Refund Policy, please feel free to contact our Customer Service team at admin@freshwatersmallengines.com.au or 07 4243 5719. We are here to assist you and ensure your satisfaction.
Please note that this policy is subject to change without prior notice. It is recommended to review our policy each time you make a purchase.
(Last updated on14 August 2023)
